Access To and Use of Soarent Products and Resources
User Access
Access is provided to various Soarent training products and resources on payment of fees specified on the 9 Skills Factory website (www.9skillsfactory.com). Upon payment, you will be provided with online access to the product or resource for as long as the platform remains active.
Resources
You agree that any and all resources on the 9 Skills Factory training platform, unless otherwise specifically designated, are the intellectual property of Soarent Vision Pty Ltd or George Lee Sye, and only used by you for personal use. You agree that you will not use, share, reproduce or distribute such resources in any way beyond personal use without the express permission of the Intellectual Property owner.
Cancellations and Refunds
Refunds – Online Purchases for Products
Please choose carefully when shopping at our online store as refunds of original purchase price less shipping and handling are only given on undamaged goods returned within 14 days of purchase.
Return damaged products within 14 days to – PO Box 1027, Mt Ommaney, Qld, Australia, 4074, and advise us via email – learning@soarent.com.au
Cancellation of a Contracted Event
Soarent Vision will commit fully to delivering in-house / contracted events in good faith. We understand that business priorities can change and recognise that such events might necessarily be cancelled for any number of reasons.
If cancellation or rescheduling of any contracted and scheduled work or event is necessary, we require at least 14 DAYS NOTICE.
In the event of any such cancellation or re-scheduling, all relevant NON-RECOVERABLE EXPENSES (e.g. for venues, travel, equipment hire etc) incurred by Soarent Vision are payable by the company cancelling the work.
In the event of any such cancellation or re-scheduling WITHIN THE 14-DAY NOTICE PERIOD, booked days that are not able to be re-allocated to another customer will be invoiced to the purchasing company at a rate of 100 percent of the quoted rate x number of days booked.
In the event of a session cancellation WITHIN 14-DAYS of the event commencing, any BOOKING DEPOSITS (if any) paid to Soarent Vision are non-refundable to the purchasing company.
For the duration of the COVID-19 Pandemic, all relevant EXPENSES (e.g. for venues, travel, accommodation, equipment hire etc) are payable by the customer company as incurred by Soarent Vision. If cancellation or rescheduling of any contracted and scheduled work or event is necessary due to Government mandated border closures, Government mandated quarantine or Government / Company or Airline mandated vaccination these expenses are NON-RECOVERABLE by the customer company.
Cancellation of Public Events
Soarent Vision will make every attempt to ensure events are not cancelled. In any case, cancellations can occur and Soarent Vision, who reserve the right to cancel a public event, will never do so without good reason or in good faith.
Reasons for cancellations include but are not limited to:
(a) The minimum participant number requirement is not met by the event confirmation date
(b) Withdrawal of a purchasing company from participation
(c) Purchasing company has not paid an invoiced amount (for a purchase order) within 30 day payment terms
Soarent Vision will make every effort to ensure cancellations do not occur after the relevant confirmation date for such event.
Refunds – Online Purchases for Public Training Events
In the unlikely circumstance that the event is cancelled by Soarent Vision after the purchase has been processed, Soarent Vision will arrange a refund of the full amount processed.
In the event the purchaser withdraws from the public training event before event confirmation, Soarent Vision will refund the amount less a 10 percent administration fee.
In the event the purchaser withdraws from the public training event after event confirmation but outside 28 days before the event, Soarent Vision will refund the amount less a 50 percent administration fee.
In the event the purchaser withdraws from the public training event after event confirmation but within 28 days before the event, refunds will be at the discretion of Soarent Vision.
Refunds – Purchase Orders for Public Training Events
Purchase orders (PO) for public course access must be lodged with Soarent Vision and invoices paid in full either:
(a) no later two calendar months before the scheduled event date, or
(b) no later than a date specified for any particular public event.
In the unlikely circumstance that the event is cancelled by Soarent Vision after the PO has been processed, Soarent Vision will arrange a refund of the full amount processed.
In the event the company withdraws from the public training event and the invoice has not been lodged by Soarent Vision, we agree to cancel the PO.
In the event the purchasing company withdraws from the public training event after (a) it has been confirmed by Soarent Vision and (b) the invoice paid by the customer, Soarent Vision will only provide a refund to the extent that the fee for minimum participant numbers as stipulated for each event is met.
In the event the purchasing company withdraws from the public training event after (a) it has been confirmed by Soarent Vision and (b)within 28 days before the event, Soarent Vision will not provide a refund.
Transfers
Applications to transfer training bookings can be made by applying in writing to learning@soarent.com.au. Each case will be treated on its merits and at the discretion of Soarent Vision.
Training and Certification
Access and Equity
Soarent Vision will attempt to meet any special requirements or needs of a customer as deemed reasonable and relevant.
Complaints and Appeals
If you have a complaint regarding the service provided or an appeal regarding the assessment conducted, you must submit your complaint and/or appeal in writing to Soarent Vision Training Coordinator for review via learning@soarent.com.au
Recognition of Prior Learning
If you think that you possess the competencies contained in some or all of the units in any course offered by Soarent Vision, you may make application for Recognition of Prior Learning (RPL). RPL acknowledges skills, knowledge and experience gained through formal education, working experience (informal training) and life experience.
Relevant accredited qualifications / statements of attainment issued by other professional bodies or Registered Training Organisations will be recognised accordingly.
Web Site Terms and Conditions
Copyright © Soarent Vision Pty Ltd (A.B.N. 45 105 110 325) – All Rights Reserved. This Website and all its content (including all information in text, graphical, video and audio forms, images, icons, software, design, applications and other elements available on or through the Websites) are the property of Soarent Vision Pty Ltd and others, and are protected by international copyright laws. Your use of the Website does not transfer to you any ownership or other rights in the website or its content.
Use of This Site
These Terms & Conditions govern your use of our website. By accessing or using any part of our website you accept these Terms & Conditions in full.
If you do not agree with any part of them then you should stop using the Site immediately.
Accessibility
We have made reasonable efforts to ensure that the Site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the Site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.
We may suspend access to the Site without notice for any reason, for example, to carry out maintenance and update information on it.
Accuracy of Information
We do our best to ensure that the information provided on the Site is up to date and accurate. However, as some of the information on this Site is provided by third parties we cannot guarantee this.
We use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. If you intend to rely upon any information presented on the Site, are responsible for checking its validity and accuracy and ensuring that it meets your specific requirements.
To the extent permitted by the applicable law, we disclaim all warranties and representation (whether express or implied) as to the accuracy of any information contained in the Site.
Links to Other Sites
Our website may contain links to enable you to visit other websites that are not owned or controlled by George Lee Sye or Soarent Vision.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We are not responsible for the content, security or performance of any other websites to which this Site has links. (we do not endorse any products or services advertised on them)
Please be aware that these sites have their own Terms and Conditions (including privacy policies) and that Soarent Vision is not responsible for their business practices. We therefore encourage you to read the Terms and Condition of all sites and in particular those that collect personal information. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy.
Data Protection
We are committed to protecting your privacy. Our privacy practices are set out in our Privacy Policy.
Disclaimer
Soarent Vision makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Soarent vision shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Liability
We shall not be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these Terms & Conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
1. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature
2. We will not be liable for any consequential, indirect or special loss or damage
3. We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data or information
4. We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control
Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Soarent Vision or any of its employees or agents or fraud.
These disclaimers and exclusions shall be governed by and construed in accordance with Australian Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Jurisdiction
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Australian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.
Visitor Conduct
We want visitors and users to enjoy their visit to the Soarent website and in order to maintain a safe and secure environment; we ask that you use the website in good faith and follow these Terms and Conditions at all times.
You must not misuse the website and this includes without limitation, hacking or other means of gaining illegal or unauthorised access to other computers.
Visitors agree to use the web site only for lawful purposes and are prohibited from posting on the web site any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law.
Online Safety
Soarent Vision is committed to creating a safe online shopping environment for all of its customers and understands that it is an offence to sell age rated products to someone who is below the legal age limit for purchasing such products.
Therefore, by placing an order for a product where an age restriction warning is displayed, you are confirming that you are over the required age.
Use of this website from outside Australia
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the Australian mainland. Soarent Vision makes no representation that any goods and/or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Breaches of these Terms and Conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website and/or bringing court proceedings against you.
Variation
We reserve the right to amend the contents of the Site and the Terms & Conditions from time to time.
Revised: 14th January 2021