Refunds for Products

Please choose carefully when shopping at our online store as refunds of original purchase price less shipping & handling are only given on undamaged or unopened goods returned within 14 days.

Return damaged products within 14 days to - PO Box 1027, Mt Ommaney, Qld, Australia 4074 for exchange.

Refunds for Training

In the case of training events or seminar bookings, a full refund will be made under any of the following conditions:

  • A refund request is received in writing by Soarent Vision no later than 14 days prior to the scheduled commencement of the event to which it applies
  • The event is cancelled by Soarent Vision

Refunds and Currency

Refunds are only paid in Australian dollars, and refunded onshore by cheque or offshore by telegraphic transfer at the prevailing currency exchange rate.

Soarent Vision Pty Ltd is not liable for any variance from the foreign exchange rates fluctuations.

American Express Credit Cards

A fee of 2.5 percent will be added to cover the cost of credit card fees incurred when a customer pays by AMEX for any services or products, including those pre-quoted.

Complaints and Appeals

If you have a complaint regarding the service provided or an appeal regarding the assessment conducted, you will be required to submit your complaint and/or appeal in writing to the This email address is being protected from spambots. You need JavaScript enabled to view it. for review.

For information about complaints and appeals, CLICK HERE to visit the Qld Government Department of Education and Training Web Site.

Transfers and Cancellations

Soarent Vision reserves the right to cancel programs due to insufficient enrolments or as a result of circumstances beyond its control. Notification of cancellation of any program will be made as early as practical and include a full refund.

Transfers of programs may be made without charge up to 14 days prior to course commencement. Transfers within 14 days of a program commencement will be subject to a 10% administration fee.

No transfers will be made for a transfer request made after event dates have passed.

Access and Equity

Soarent Vision offers a range of support services to ensure that you achieve your goals.  These include learning support via phone or personal tutoring.  Soarent Vision will attempt to meet any special requirements or needs of the client as deemed appropriate.

Mutual Recognition (Certified Units of Competency for AQF Accredited Courses / Qualifications)

Accredited qualifications / statements of attainment issued by other Registered Training Organisations will be recognised accordingly.

Recognition of Prior Learning (AQF Accredited Courses / Qualifications)

If you think that you possess the competencies developed through some or all of the units in any AQF certified course offered by Soarent Vision, you may make application for Recognition of Prior Learning (RPL). RPL acknowledges skills, knowledge and experience gained through formal education, working experience (informal training) and life experience.


By the use of this website you have read and agreed to the Terms and Conditions listed below, and must oblige by these terms and conditions. We reserve the right to amend the Terms and Conditions at any time without notice.

Copyright © Soarent Vision Pty Ltd (A.B.N. 45 105 110 325).

All Rights Reserved. This Website and all its content (including all information in text, graphical, video and audio forms, images, icons, software, design, applications and other elements available on or through the Websites) are the property of Soarent Vision Pty Ltd and others, and are protected by international copyright laws. Your use of the Website does not transfer to you any ownership or other rights in the website or its content.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on an ‘as is’ basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Soarent Vision Pty Ltd makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Soarent Vision Pty Ltd, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

This site may be accessed throughout Australia and overseas. Soarent Vision Pty Ltd makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

It is your obligation, as the customer, to enter the correct address information at the time of purchase. We will not be held responsible for an incorrect address and will not be held liable for redelivery to the correct address.

We reserve the right to update new product information, remove discontinued items, and update price changes at any time with out notice to customers.

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