HOW DO WE INFLUENCE THE BEHAVIOUR OF 'C' LEVEL LEADERS?

That's the million dollar question!

Classroom training, lectures, emails .. the standard approaches to educating people in their role in business improvement  do not work for senior leaders today. CEOs, Executives and Business Leaders are smart people, have limited time available to dedicate to this, and are generally not overly inspired to attend a BI leadership course.

What will influence them most is:

  • Obvious ACKNOWLEDGEMENT they are smart enough to decide themselves what they need to do
  • FACTS AND DATA presented in easy to interpret visual graphics
  • UNDERSTANDING of the behaviours that will change the results they see (in the data)
  • PEER behaviour

This diagnostic process is intended to be an effective influence tool to help you positively engage and shift the behaviour of the people who are pivotal in the success of any business improvement (BI) initiative - the line managers and business leaders.

MEASURING AND COLLATING THE FACTS

'If you don't measure it, you can't improve it!'

That concept is widely recognised, however, usually applied to the technical or operational aspects of day to day work. Companies are adept at measuring throughput, production, profits and the traditional measures against which performance is evaluated.

During a period of change, very few organisations measure their progress or performance from a  sustainability and value generating perspective. As we already know, change has a strong emotional component.

WHY Undertake A BI Maturity Diagnostic?

  • Quantify the Current Maturity Level of the Business Improvement Initiative
  • Identify Opportunities and Actions for Improving the Sustainability of a Successful Improvement Initiative
  • Positively Influence the Behaviour of Key Stakeholders / Business Leaders
  • Monitor and Compare Initiative Improvements over time

WHAT Is This BI Maturity Concept?

As an organisation implements any BI initiative (or change initiative of any kind), it goes through a maturing process with respect to the leadership of the initiative. Where this maturing process stagnates, there is high risk that the change will not be sustained over time.

The maturity level at any point in time for an organisation is determined by the extent of completion of each of the elements essential for making the change a sustainable and value adding one.

This method of ‘measuring maturity’ is grounded in the process of understanding and representing the perceptions of key stakeholders of the level of performance that has been achieved with respect to 9 key elements of a Business Improvement (BI) maturity model.

  1. BI Strategy
  2. BI Planning
  3. Leadership of BI
  4. Urgency for BI
  5. Generating and Maintaining Focus on BI
  6. Workforce Communications
  7. Implementation Actions
  8. Maintaining Momentum for BI
  9. Sustaining BI and Generating Value

HOW Is The Evaluation Undertaken?

1. We Tailor The Diagnostic

The diagnostic tools are tailored to match the language and strategy of BI for your organisation. This also includes (a) company branding, and (b) the report format. We also identify the relevant sample size if your organisation is large.

2. We Measure Perception

‘People’s perception is their reality!’

This method of evaluating and understanding maturity is based on how key stakeholders perceive performance with respect to specific elements that contribute to successful change. Perceptions will vary between individuals, a reflection of the level of interaction each individual has with each element. The existence of variation gives useful information about the type of focus that must be given in different areas of the organisation.

How does it work? The diagnostic is chunked into the key elements of a maturity model required for a BI initiative roll out to be successful over time. Within each element, specific questions are asked for the purpose of identifying how the reader perceives the level of performance in that specific area.



 

WHEN You Should Undertake a BI Maturity Diagnostic

The diagnostic is most effective if undertaken at various times throughout implementation:

  • 1st Review - 2 to 3 months after formal implementation takes place
  • 2nd Review – 4 months after 1st review and the implementation plan is underway
  • 3rd Review – 4 months after the 2nd review
  • Ongoing Reviews – every 6 months as required

The questions that accompany the BI maturity diagnostic have proven to be useful in guiding the development the BI implementation plan.

DIAGNOSTIC OUTPUT

Consolidated Report

A comprehensive diagnostic report is assembled and presented to nominated stakeholders. The report will include:

  1. Graphical representation of overall consolidated results (the data)
  2. Graphical representation of stratified results by stakeholder group (Executive Team / BI Team / Workforce)
  3. Recommended Actions that need to be taken to complete work with respective elements, and
  4. Recommended Actions that should be taken to shift the perception of key stakeholders

Graphical Representation

One of the most powerful ways of understanding and communicating any diagnostic is through the use of graphical representation. The ‘BI Maturity Profile’ captures stakeholder inputs and very quickly provides a snapshot of overall maturity as it applies to this specific context of business improvement.

Plotting the average rating for each of the elements, and the total average completes the maturity profile. A vertical bar indicates the ratings for ‘Strategy’ and ‘Planning’ (1) and ‘Extent of Completion’ (2), which can be interpreted in percentage terms.

This profile provides a visual way of determining where the focus should be to ensure this initiative is sustained over time and it generates value.

It is not unusual to see lower results towards the right side of the profile, early in the implementation, as the relevant columns do have a chronological relationship.

NEXT STEPS

To discuss your needs and obtain a quotation for a tailored BI Diagnostic for your company, contact Soarent Vision by phone (AEST) or email - P: 07 3377 0824 or E: This email address is being protected from spambots. You need JavaScript enabled to view it.

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